Privacy Policy
KL Cleaning & Home Services
Effective Date: 1/05/2025
KL Cleaning & Home Services (“KLCHS”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of our clients, website visitors, and service users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Personal Information Protection Act (PIPA) of Alberta and the Personal Information Protection and Electronic Documents Act (PIPEDA), where applicable.
By accessing our website or engaging our services, you consent to the practices described below.
1. Information We Collect
We may collect the following types of personal information:
- Full name and contact information (email, phone number, address)
- Billing and payment details (e.g., invoice data, transaction history)
- Service preferences or feedback
- Login credentials for customer portal access
- Information you voluntarily provide through contact forms, surveys, or direct communications
We do not knowingly collect personal information from children under the age of 13.
2. How We Use Your Information
We use your personal information to:
- Provide, manage, and fulfill cleaning services
- Communicate with you regarding quotes, invoices, schedules, and customer service
- Maintain internal records for billing, reporting, and compliance purposes
- Improve our services and website functionality
- Send important updates, promotions, or company news (with your consent)
We do not sell or rent your personal information to any third parties.
3. Legal Basis for Processing
We collect and process your information:
- With your consent;
- To fulfill our contractual obligations;
- To comply with legal requirements (e.g., tax laws);
- To pursue our legitimate business interests, such as customer service and service delivery.
4. Sharing and Disclosure
We may share your personal information with:
- Trusted service providers who assist in operating our website or delivering services (e.g., payment processors, customer support platforms);
- Legal authorities or government bodies when required by law;
- Debt recovery agencies in case of overdue accounts (after notice);
- Our accountants, legal advisors, or insurers when necessary for business operations.
All third parties are required to safeguard your information and use it solely for the purposes disclosed.
5. Data Storage and Security
Your data is stored securely on password-protected systems located in Canada or with cloud services that comply with Canadian privacy standards.
We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, theft, misuse, or alteration.
6. Retention of Information
We retain personal information only for as long as necessary to:
- Fulfill the purposes for which it was collected;
- Comply with legal and regulatory obligations;
- Resolve disputes and enforce agreements.
Once no longer needed, personal information is securely destroyed or anonymized.
7. Your Rights
Under Alberta’s PIPA and PIPEDA, you have the right to:
- Request access to your personal information;
- Request correction of inaccurate or incomplete information;
- Withdraw consent for future use of your personal data (where applicable);
- Lodge a complaint with the Office of the Information and Privacy Commissioner of Alberta.
To make any of these requests, please contact us using the details below.
8. Cookies and Website Analytics
Our website may use cookies and third-party analytics tools to improve user experience and gather usage statistics.
Cookies may collect non-identifiable information such as:
- Browser type
- Pages visited
- Time spent on site
You can disable cookies via your browser settings, but this may affect site functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies separately.
10. Policy Updates
We may update this Privacy Policy from time to time. All changes will be posted on our website with the updated effective date. Your continued use of our services after changes are posted constitutes your acceptance.
11. Contact Us
For any questions, requests, or concerns about your personal information or this Privacy Policy, please contact:
KL Cleaning & Home Services
11302 87 St NW, Edmonton, AB T5B 3L9
Email: info@klcleaning.ca
Phone: +1 (780) 851-8557
Frequently asked questions
Here are some inquiries you might have regarding our privacy policy
We collect only the information needed to deliver our services smoothly, such as your name, phone number, email address, home or service address, billing information, and any specific instructions related to your cleaning preferences.
We use your personal data to provide cleaning services, schedule appointments, send quotes or invoices, process payments, and keep you updated about your bookings or changes. We also use it to improve your experience and communicate with you when necessary.
No. We do not sell or rent your personal data to third parties. We may share your information with trusted service providers like payment processors or customer support tools, but only when necessary and under strict confidentiality agreements.
All your information is stored securely on password-protected systems. We use up-to-date technology and internal procedures to prevent unauthorized access, misuse, or loss of your personal data.
We do not store any payment information on our servers. All online payments are processed through secure, PCI-compliant third-party providers.
Yes. You have the right to request access to the personal information we hold about you. Please contact us using the details provided in our Privacy Policy, and we’ll respond promptly.
Absolutely. If you no longer wish for us to keep your data (except where we are legally required to), you may request deletion at any time by contacting us. We’ll process your request in accordance with Alberta privacy laws.